When to use the Zivver Plugin Assisted Mail Submission (PAMS) and how to configure it

PAMS is an additional feature in the Zivver Office Plugin for Microsoft Outlook (for Windows). This information applies only to the Zivver Office Plugin for Outlook and should not be used for other Zivver clients.

Implement PAMS in your organization to:

1. Make the Zivver Office Plugin compatible with other third-party plugins for Outlook.
   • For example, a plugin that files sent messages in a Document Management System (DMS), such as the iManage Work plugin.
2. Enable the organization’s mail server to process outbound emails.
   • For example, when the mail server adds a signature or a disclaimer to sent messages.
3. Enable a Secure Email Gateway (SEG) to process outbound emails.
   • For example, Mimecast’s Secure Email Gateway.

Making the Zivver Office Plugin compatible with other third-party plugins for Outlook

After sending a Zivver message in Outlook, you might notice that a third-party plugin does not function correctly. This malfunction can be related to the OnSend event in Outlook. Plugins use this event to perform actions on the sent message. The Zivver Office Plugin for Outlook cancels the OnSend event. PAMS ensures that plugins can work compatibly with each other.

Background information

If the Zivver Office Plugin did not cancel the OnSend event, Outlook would forward the sent message to your mail server. As a result, the message would be delivered to the recipient as a normal, unsecured message. This is not desirable when sending a secure Zivver message. For this reason, the Zivver Office Plugin cancels the OnSend event in Outlook.

However, other third-party plugins might rely on the OnSend event to perform actions on the sent message. This is where Zivver PAMS plays a role.

PAMS ensures that the OnSend event in Outlook is still triggered when sending a secure Zivver message. If you implement PAMS on your mail server or Secure Email Gateway (SEG), your message is always delivered securely. Because the OnSend event remains active after clicking the Send button, every other third-party plugin can perform actions on the sent Zivver message.