When should you use Zivver OWA Assisted Mail Submission (OWA-AMS) and how do you configure it?

OWA-AMS is an additional feature in the Zivver Outlook Web Access add-in. Do not use this information for other Zivver clients.

Implement OWA-AMS in your organization to:

1. Make the Zivver Outlook Web Access add-in compatible with other third-party add-ins for Outlook Web Access.
   • For example, an add-in that files sent messages in a Document Management System (DMS).
2. Enable the mail server of your organization to process outbound emails.
   • For example, when the mail server adds a signature or disclaimer to sent messages.
3. Enable a Secure Email Gateway (SEG) to process outbound emails.
   • For example, Mimecast’s Secure Email Gateway.

Make the Zivver Outlook Web Access add-in compatible with other third-party add-ins for Outlook Web Access

After you send a Zivver message in Outlook Web Access, you might notice that a third-party add-in does not function as expected. This issue can be related to the OnSend event in Outlook Web Access. Add-ins use this event to perform an action on the sent message. The Zivver Outlook Web Access add-in also triggers on the OnSend event and sends a copy to the Zivver backend. The mail flow rule that is set up for the Zivver OWA add-in blocks further processing of the unsecured message. OWA-AMS can ensure compatibility between add-ins.

Background information

If the Zivver Outlook Web Access add-in mail flow rule does not block the further processing of the unsecured message, the message would be delivered to the recipient as a normal, unsecured email. This is not acceptable when sending a secure Zivver message. For this reason, the mail flow rule blocks further processing of the unsecured message.

However, other third-party add-ins may rely on the unsecured message to perform actions on the sent message. This is where Zivver OWA-AMS becomes important.

OWA-AMS ensures that the unsecured message in Outlook Web Access is still processed when you send a secure Zivver message. The final step is sending the message to the Zivver backend to secure it. When you implement OWA-AMS on your mail server (or Secure Email Gateway (SEG)), your message is always delivered securely. Because the unsecured message is processed after you click the Send button, every third-party add-in can perform its action on the sent Zivver message.