To implement Zivver OWA Assisted Mail Submission (OWA-AMS), your organization must meet these requirements.

• Zivver Outlook Web Access add-in v5 or newer is installed.
• OWA-AMS is enabled for your organization.
• You use one of these mail servers or a secure email gateway (SEG):
  • Microsoft Exchange Online as part of Office 365.
  • A SEG with which you can:
    • Filter outbound messages on a custom mail header.
    • Submit messages to a custom smart host.
  • Every other mail server with which you can:
    • Filter outbound messages on a custom mail header.
    • Submit messages to a custom smart host.

Use the latest version of the Zivver Outlook Web Access add-in. To know the latest version, refer to the Zivver Outlook Web Access add-in release notes. You can also send an email to support@zivver.com.

OWA-AMS enablement for your organization

To use OWA-AMS, you must enable this function in your organization. Without the OWA-AMS function enablement, your mail server or Secure Email Gateway (SEG) does not process the sent Zivver messages. Please contact support@zivver.com to request enablement of OWA-AMS for your organization. You can choose the following options for enabeling the OWA-AMS feature:

• Trial: Uses will see a toggle in the bottom of the Zivver Outlook Web Access add-in side pane to turn OWA-AMS on or off.
  

  It is adviced to start the implementation of OWA-AMS in trial mode. This allows you to test out the set-up, without disrupting the flow for all your users.

• Live: OWA-AMS is active without any visual indication for the users. Every message sent with the Zivver OWA add-in will be send through the OWA-AMS flow.

Requirements for mail servers or Secure Email Gateway

If your organization uses a Secure Email Gateway (SEG), you can implement OWA-AMS in your mail server or your SEG. That depends on the requirements of your organization.

You can also implement OWA-AMS in a SEG or a mail server that is different from Microsoft Exchange Online. That SEG or mail server must filter outbound messages on a custom mail header. Subsequently, the mail server message that is filtered out needs to be submitted to a custom smart host.