Introduction

When your organization uses Inbound Direct Delivery, all Zivver messages sent to your domain will be received as unencrypted messages in the mailboxes of your users. To allow them to securely reply to those messages without a Zivver client, or the need to visit the Zivver webapp, we introduced the Secure Direct Replies feature.

With Secure Direct Replies, your users can reply to Inbound Direct Delivery messages similar to any regular email they receive. In the background, the reply is routed back to Zivver, where the message is secured and sent to the original sender (and optionally other recipients).

Setup

To use Secure Direct Replies, a few steps need to be taken.

1. Set up a mail flow rule to route messages to Zivver.
2. Activate Secure Direct Replies for your organization.

Setup a mailflow rule

To route Secure Direct Replies to Zivver, your mail server needs to know which messages should be routed and which should not. To do this, a mail flow rule is added to your mail server. The pages below describe how to set up the mail flow rule for different mail servers:

1. Set up a mail flow rule in Microsoft Exchange Online.
2. Set up a mail flow rule in Microsoft Exchange on premise.
3. Set up a mail flow rule in Google Workspace.
4. Set up a mail flow rule in other mail servers.

Activate Secure Direct Replies

After the mail flow rule has been set up, you can contact your Customer Success Manager and request activation of Secure Direct Replies for your organization.
Alternatively, you can send an email to support@zivver.com and request activation of Secure Direct Replies for your organization.