The portal screen is the screen that a recipient without a Zivver account, a guest user, sees before opening the secure Zivver message. The steps to open the portal screen are as follows:

1. Open the notification message.
2. In the notification message, click Open message.

A window opens where the guest user enters the 2FA code, access code, or SMS code. This window is the portal screen.

You can customize this screen with your own logo, colors, and additional images. See the example of the default Zivver guest portal. If you want to customize this screen, speak to your Customer Success Manager at Zivver or contact support.