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Outbound Direct Delivery
Introduction
A Zivver message directed to a recipient without a Zivver account is delivered as a notification email. This means that the content and attachments of the message remain encrypted on the Zivver platform, and the recipient inbox gets a notification email to open the secure message on the Zivver platform. In some cases this is problematic. For instance when there is an automated process to handle the incoming messages.
Solution
With Outbound Direct Delivery (ODD), Zivver messages to specified domains will be delivered directly to the inbox. Prerequisites for ODD is that the receiving mail server adheres to certain security measures, such as TLS 1.2 or higher, and a certificate from a trusted authority (PKIX certificate). Should the receiving mail server fail for these security checks, Zivver will fall back to sending a notification message.
Enable Outbound Direct Delivery
You will need Administrator rights in Zivver (full administrator or policy administrator roles if RBAC is enabled for your organization) in order to enable this feature.
In your Zivver administrator console, go to 
Policies > Outbound Direct Delivery. There are two ways to add domains which will activate ODD for these domains:
- Type or copy-paste the domains in the text field under Add domains manually. Upon saving the text, the feature will be activated.
- By clicking . This allows you to enter a URL to an online file that contains the domains you want to enable ODD for. This is mainly intended to facilitate easily managing domains that are hosted and maintained by a 3rd party supplier.
Important impact
Directly delivering messages impacts important functionality:
- Revoking a direct delivered message is not possible, similarly an expiry date will not work for the directly delivered messages.
- The read indicator will show the message has been opened directly after sending, as Zivver cannot register when the message is opened within the recipient’s mailbox.
Please note
- Only entire domains can be set up for direct delivery, not individual recipients.
- The minimum security level for the receiving mail server is set to TLS 1.2 or higher, and a certificate from a trusted authority (PKIX certificate).
- The content of external files hosting domains is read by Zivver once every 24 hours. Only add links to sites that are trusted.
- In case a link to an external file is unavailable, or it’s content cannot be read, a previously successfully retrieved version of this list of domains is used up to 7 days for consequtive failures. After 7 days of consequtive failures, Outbound Direct Delivery will no longer work for the domains (removal of a list is instantaneous).