Introduction

This document explains which steps you can take if your email address changes. Your Zivver account is linked to your email address. If this email address changes, you will need a new Zivver account for your new email address. You can maintain access to your old conversations by granting your new account access to your old account.

Invite your new email address and set it as administrator

1. Log in to the Zivver WebApp with your current account (hereafter called old account).
2. Follow the steps in Invite colleagues without SSO if your organization does not use SSO.
   -OR-
   Follow the steps in Inviting users in your organization using SSO if your organization uses SSO.
3. Click Manage next to the newly invited account.
4. Scroll down to Account type.
5. Select Administrator.
6. Click Save.

Grant your new account access to your old account

1. Log in to the Zivver WebApp with your new account.
2. In the bottom left, click Organization Settings.
3. Expand User administration.
4. Click Accounts.
5. Click Manage next to your new account.
6. Scroll down to Delegated access.
7. Click Add delegated account.
8. Select your old account from the dropdown menu.
   You will receive a notification email.

You can now use your new account. Your old account will be maintained. Messages sent to your old account can be found in the mailbox of your old account.

Switch between the old and the new account

1. Log in to the Zivver WebApp.
2. Click your profile picture in the top-right corner of the screen person_pin.
3. Click the email address to go to your other account’s mailbox.