The administrator can hand over the management of Zivver accounts in a domain that has been claimed by a different organization to that organization. If a domain with Zivver accounts managed by your organization is successfully claimed by a different organization, its status shows as taken in the Domains list.

Note

The administrator account that performs the handover must not be tied to an email address belonging to the domain you are handing over. For example, admin@example.com cannot hand over the example.com domain. Thus, it might be necessary to create a new admin account to perform the handover.

To hand over the administration of Zivver accounts on the claimed domain to the other organization:

1. Click Manage next to the domain you want to hand over.
2. Under Claim status, click Hand over.
   A confirmation window appears
3. Enable the checkbox Transfer all x accounts, remove their email aliases and clear conversation starters from this domain.
4. Click Release domain.
   After a short pause, the domain you have handed over is removed from the domains list.
   The domain change has succeeded.

Note

The new organization manages the accounts in the handed-over domain, including every functional account. The process removes:

• Every alias in the domain.
• Conversation starters that the administrator configured for email addresses in the domain.