Introduction

This guide explains how to immediately revoke the access to a secure messages sent with Zivver.

Info

Revoking a message removes access to it from the Zivver inboxes of all recipients, including those in CC and BCC.

Access revocation serves two main purposes:

• To withdraw a message sent in error.
• To comply with laws or organizational policies that require messages not to be stored indefinitely.

Warning

Messages revoked for EVERYONE become permanently inaccessible for both the recipients and the sender after the revocation period expires. Recovery is not possible.

The sections below explain how to revoke access to a message immediately, including:

• Revoking access to a message immediately for a message with a revocation period.
• Revoking access to a message immediately for a message without a revocation period.

You can recognize a message with a revocation period by the banner on top of the message. If you don’t see this banner, the message does not have a revocation period.

Revoking Access to a Message Immediately for a message with a Revocation Period

1. Open your Sent items folder and select the message.
   The message appears in the rightmost pane with a light blue or light orange banner showing the revocation period.
2. Click EDIT SETTINGS in the message pane.
   A new window titled Revoke access to message appears.
3. Click NOW to revoke the message immediately.
   A notification confirms the immediate revocation.
4. Select if you want to revoke access for EVERYONE or RECIPIENTS.
   Warning

   If you choose EVERYONE, the message becomes inaccessible for both the recipients and the sender after the set period. Recovery is not possible.
5. Click SAVE.
   A confirmation window appears.
6. Confirm your changes by clicking CONFIRM.
   The updated revocation settings are applied.

Revoking Access to a Message Immediately for a message without a Revocation Period

1. Open your Sent items folder and select the message.
2. Click the three dot menu more_vert of the message you want to revoke.
3. Click history Revoke Access.
   A new window titled Revoke access to message appears.
4. Enable the Revoke Access setting by toggling toggle_off to toggle_on .
   This activates the revocation settings for the message.
5. Click NOW to revoke the message immediately.
   The revocation date updates based on the selected period.
6. Select if you want to revoke access for EVERYONE or RECIPIENTS.
   Warning

   If you choose EVERYONE, the message becomes inaccessible for both the recipients and the sender after the set period. Recovery is not possible.
7. Click SAVE.
   A confirmation window appears.
8. Confirm your changes by clicking CONFIRM.
   The updated revocation settings are applied, and the banner above the message header reflects the new revocation period.

Restoring Access to a Revoked Message

Warning

Messages revoked for EVERYONE are inaccessible for both the recipients and the sender. Recovery is not possible.

1. Open your Sent items folder and select the message.
   The message appears in the rightmost pane with a greyed-out banner indicating it was revoked.
2. Click RESET ACCESS in the message pane.
   A confirmation window appears, explaining that the message will become accessible again.
3. Confirm your choice by clicking CONFIRM.
   The greyed-out banner disappears, and the message is accessible to recipients again.