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User manuals and reference documentation
Message limit
InfoThis page only applies to free Zivver accounts.
Introduction
This page answers frequently asked questions about message limits in Zivver. Free accounts are designed for personal use and therefore have message limits in place. These limits provide added security and help prevent misuse of the platform.
The use of Zivver for business purposes requires a paid subscription. Using a free account for business purposes is not permitted.
Paid Zivver accounts offer unlimited secure messages* as well as additional benefits, such as the ability to send secure emails directly from your email client. You can view our subscription plans on our pricing page.
Below, you’ll find clear answers to the most common questions regarding message limits.
* Subject to fair use limits.
FAQ
How many secure messages can I start?
You can start 5 secure messages per calendar month.When does my limit reset?
On the 1st day of each new calendar month.Can I still reply to messages after I hit the limit?
Yes. You can continue to reply to existing messages as well as new incoming messages.How do I know I have hit the limit?
You are informed about the monthly message limit in several ways:- In the WebApp, a counter/progress bar shows how many messages you have remaining for the month.
- In the WebApp, a banner at the top of your inbox appears once you have hit the limit.
- In the WebApp, a dialog pop-up appears when you try to click while already at your monthly limit.
- Once you hit the limit, you receive an email.
How do I upgrade to a paid business account?
Go to our pricing page and select the subscription that best fits your needs. Follow the checkout process on the website to complete your subscription.
NoteDuring checkout, make sure you enter the same email address you used for the free account. If done correctly, you will receive an email to upgrade your account. If a different email address is used, a completely new account will be created.