When you open a new message or a reply in the Zivver WebApp, the compose window keeps loading. It never becomes ready for you to type or send.

Cause

A broken image in your signature almost always causes this problem. For example, the signature contains a logo that is hosted at a URL that no longer exists.

The compose window loads your signature, including its images, before it is ready. When an image cannot be loaded, the compose window keeps waiting.

Solution

Remove the broken image from your signature, or replace it with a working image.

Procedure

1. Log in to the Zivver WebApp.
2. Go to My profile.
3. Click the gesture Signature option.
4. Check the signature for an image, such as a company logo.
5. Remove the image or replace it.
   To replace the image, link to an image that is hosted on an external page and that is still available.
6. Click Save.
7. Open a new message.
   The compose window now loads normally.

For more information about signatures, see Add a signature to Zivver messages.

Still need help?

Is there no image in your signature, or does removing it not solve the problem? Then a different cause is likely. Contact Zivver Support and include this information in your request:

• Does the problem occur with new messages, replies, or both?
• Which browser do you use?
• Which steps from this page did you try, and what was the result?